9 months
Setup to first hire
35%
Run-rate cost savings
400 FTEs
Steady-state capacity
92%
12-month retention
The Challenge
What needed solving
A fast-growing payments fintech needed to scale technology and operations capacity by 3x within 18 months while controlling cost. Hiring in their primary market had become unsustainable, and outsourcing to vendors had created quality and IP concerns. They needed a captive presence — but had no experience setting one up offshore.
Our Approach
How we partnered
We led an end-to-end GCC establishment programme: jurisdiction selection, legal entity setup, leadership recruitment, talent acquisition strategy, and operating model design. We worked with the client's executive team on a steady-state target of 400 FTEs across software engineering, payment operations, fraud, and compliance. Orbitor placed an interim COO on-site to lead the centre through its first six months.
Business Outcomes
The impact delivered
The GCC reached its 200-person milestone within 12 months and is on track to its 400-FTE target. The client has consolidated three external vendor relationships into the captive, regained full control of IP and customer data, and accelerated product release cycles by 40%. Retention at 12 months stands at 92% — well ahead of the regional benchmark.
- 9 months — Setup to first hire
- 35% — Run-rate cost savings
- 400 FTEs — Steady-state capacity
- 92% — 12-month retention